You will conduct a Heuristic Evaluation of a groupware/collaborative tool of your
choice, following the HE guidelines of Gutwin and Greenberg, along with an assessment of how
the design of the tool meets or violates the heuristics and the extent the tool supports the MoC
elements. This research paper requires your attention to extensive literature research and
synthesis of review. The paper should reach approximately 15 pages of the main content and
without counting the title page or list of References.
Main Section: Detail the HE breakdown by heuristic -- list the usability problems and
describe how the tool supports or does not support the heuristic. Describe the usability problems
in context of the MoC. Categorize the usability problems by severity level. Weave in the CSCW
research literature to relate general concepts. Use section headings as appropriate to maintain
organization as you may be shifting or advancing several issues. Please describe and narrate the
problems and issues in detail. Do not merely put everything in tables or provide lists of findings.
Depth is preferred over breadth.
Conclusions – Make suggestions or strategies for improvement needed in your
organization to enhance CSCW initiatives (or to solve some problem that needs to be improved
in the CSCW context).