I am a Six Sigma Yellow Belt Certified professional with more than 10 years of experience spread across IT and Telecom industries, specifically dealing with Incident & Change Management, Operations Management, People Management, Project Management, Infrastructure & Asset Management, SAP Releases, Security, SOX Compliance and Auditing.
I am currently working as a Project Manager at Cervantes IT to oversee the implementation, coordination and continuous improvement program of their SAP EVO ERP project.
I have been trained and certified on Six Sigma and end-to-end SAP ERP, and have pioneered several Six Sigma projects that have significantly impacted the change management process, reduced the turnaround times by almost 25%, and led to greater customer satisfaction. Some of the Continuous Improvement Programs have resulted in huge cost savings of nearly 35,000 Euros on a yearly basis.
I am quite conversant with ITIL, Auditing and SOX practices, and can bring the following skills and expertise to be able to make vital contributions in the following areas:
• Incident Management, Change Management, Infrastructure and Asset Management
• Project Management
• GAP analysis
• Continues Improvement
• SIX Sigma Project Improvement
• Sharepoint Site Development and Implementation (Work Flow and admin)
• Call Centre Management
• SOX internal and external audits
• Coordination of SAP Releases
• Risk Management
• KPIs and SLA Management and Implementation