• Data mining &Departmental Questioner and surveys development
• Evaluate demographics, prices, distribution channels, and marketing outlets
• Analyze marketing metrics to identify cause and effect relationship
• Preparing daily, weekly & monthly team Performance report
• Preparing Contact Center monthly 3G/4G CS Presentation
• Complete concept-testing for new products &Evaluate market penetration
• Ensure that personnel files are properly maintained and kept confidential
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the CS Projects
• Develop a schedule for project completion that effectively allocates the resources
• Be familiar with advanced statistical analysis and research methodologies, along with common computer programs.
• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
• Collaboration with different departments on CS Projects
• Ensuring project delivery are on time, within the required level of quality
• Evaluate the outcomes as established during the CS Project planning phase
• Generate reports that analyze competition and customers.