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Discuss the application of William Edwards Deming’s 1st principle of quality management (i.e. create constancy of purpose toward improvement of product and service) through the use of a 21st Century industry example.

Read the Brown (2013) article before you look for other references.

Pay attention to the abstract at the beginning of the article.

Identify relevant sections of the text.

You must also find a minimum of 2 more references:

1 more journal article + your text book

When you use the library databases, select sources that are scholarly (also called academic/peer-reviewed).

Please click on the link below to watch a video about conducting research using Library One Search.

[url removed, login to view]

Please acknowledge your sources within the body of your text (in-text references) and at the end (end-text). Follow the APA guidelines in the ECU Referencing Guide.

Note that there are many useful resources, including other video tutorials, for you in the Business Subject Guide on the library site. The link is copied for you below.

[url removed, login to view]

Planning your introduction

- Make a general statement about the importance of quality and the management of quality in the contemporary business world

- Introduce Deming and his principles, in particular the first principle (mention both products and service).

-Introduce the idea that views about quality management have changed over time. Name some different approaches to quality management.

-Write a thesis statement that outlines the 21st century example you have chosen. Name the approach and the company that you intend to focus on.

Habilidades: Redacción comercial, Redacción por encargo, Redacción de informes, Redacción de investigaciones, Escritura técnica

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