This is an urgent project. Please post questions that you have.
Required:
Part I:
* CMS - To manage content, news alerts, feeds, newsletters. [Joomla 1.0.15 is already installed and running on site]
* Invoice/Billing System - Recurring Billing for 2 types of Services(no actual products) with Billing Cycles as Monthly, Quarterly, Semi-Annually, Annually.
* Customer can view/pay invoices online. [login to view URL] ARB, Paypal.
* Customers also get invoices by email as per their billing cycle.
Part II:
* Customer Issue Tracking System
* Customer raises issues via Website/ Phone call. A ticket is created and assigned to an Employee.
* Employee posts update/progress of the issue assigned to him/her.
* Two types of issues/tasks: Issue of a Customer or Internal Company task.
* Employees are assigned Tasks of Customer or Tasks of Company.
* Tasks of Customer - can be viewed by Customer to track progress
* Tasks of Company - assigned by company owners to employees and visible only to owner/employee.
The current site runs on PHP/mySQL hosting with PHP4/5 support.
The main task is to get the job done. So if you want to change the CMS/Language/Hosting infrastructure. Thats OK. We can discuss that.