Customer Relationship Software Manger

I want a database software system that allows me to communicate via email, sms and mail merged documents to the clients I have netered on the database. With each contact on the database I want the ability for me to click on an icon from their screen so I can email, sms or link to a word document with mail merge. Also, I would like a "trail" option, where I can attach a trail to a client that schedules future contact with the client by date. (I have used a similar program designed by File Maker Pro if that helps in any way.) I would be open to advice whether it would be easier to make a dedicated software program or a web based program with a membership and password protection. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform Windows XP in all 6.0 versions of Internet Explorer