We would like to have you design a customer complaint notification and tracking system.
Background:
We have customers who are getting a service from us. Sometimes there are problems with the service and the customers need to notify us of the problem. We handle the problem and then the issue is solved.
So, the developed system should be Web based and should do the following:
a. The customer opens a new problem case using the web and a username and password
b. Our support engineer can view the case and modify it (add comments, change the text, delete text etc...)
c. The customer can view how the case progresses but can't modify it anymore (unless we allow him to add or modify data)
d. Our management can have a global overview of the cases pending, progress, solved, some statistics (how many cases are opened per month, how many are left open , how many closed, average time to solve a case).
This is in principal what we need.
It should be web based, based on PHP, MySQL and CSS.
Firstly thank you for taking time to read my proposal. If I can just take a further few minutes to explain who I am and what I do and then I can discuss your project from the brief you have provided. My role is to communicate with you throughout the project and to understand what it is you require. With no project the same it is important we work closely with our customers to ensure the success of their business. Your project will be placed me. I have read through your specification and it appears that this would be a project we would be very interested to work on. Unlike other users I would like to talk directly about your project and not simple just past a lump of text and a few links (based on what I have read on the brief). I am just trying to take time to make contact and if you want any further information or sample sites please let me know. I would like to discuss this and hopefully complete this project for you. I do not have any problem to keep money escrow at getafreelancer and release on progress of the work; we will be responsible for your satisfaction by our work. Please check your PM and read details Kind regards, Dennis Aucoin. (Located in Burlington, MA USA)
Hello
Greetings!!!
We at "ALVIS - All Wise Solution" work in a team of 20 experienced, well coordinated and committed programmers.
We are new to freelancer website but we a past track record. We are working regularly for offshore clients mainly from US and Canada.
We have done many projects of such kind in the past. We will provide quality work with in a definite budget and stipulated time period.
We can make available our past work to you as and when desired.
We eagerly wait for any further queries, we are all here to gleefully answer those.
Avidly looking forward to working with you!
Many Thanks !!!
ALVIS
I can do this project easily. I will have full functionality in 3 days and we can spend the remaining two working out styling so you are happy with the design. The application will follow the MVC design pattern so that the appearance can be easily changed at a later date. I look forward to working with you.
