• Diverse experience encompassing Change Management, Service Desk Management, Incident Management, Project Management, Standard Operating Procedures, Quality Assurance and Auditing, Compliance, Continual improvements and implementation and Risk Management
• Adept in devising continuous improvement and launching SAP change management processes, conducting ITIL / SOX compliant audits, analyzing and identifying risk mitigation efforts
• Six Sigma Yellow Belt Certified with a background of having initiated and completed several Six Sigma projects that reduced defects / costs, turnaround time and improved customer satisfaction
• In-depth knowledge of ITIL and SOX practices, along with implementation of end-to-end in SAP Change Management / Incident Management / Security / SOX operations
• Hands-on experience in the use of Change and Quality Management tools (Bridge, Clarify and BMC Remedy), along with SharePoint and Microsoft Office
SKILL SET
• Change Management
• Risk Management
• Incident Management
• Service Desk Management
• Project Management
• SLA and KPI Implementation and Monitoring.
• Downtime Management
• Process Governance and Improvements
• Infrastructure and Asset Management
• Customer Obsession
• SAP Security
• Stakeholder management
• SOX Compliance
• Quality and Auditing (Internal and External)