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Customer Support Part-Time

min $5000 USD

Cerrado
Publicado hace casi 9 años

min $5000 USD

Pagado a la entrega
In order to be considered we will need you to write 4 sample customer support replies to the questions that can be found here: [login to view URL] Reply to this project with the sample replies. We are OneShot, a company that develops Wordpress Plugins and we want to improve the quality of customer service we provide by making an addition to our customer support team. ~20 hours/week, $30/hour, remote, flexible schedule but weekends required Your main responsibility will be to reply to customers asking for help with WP plugins. Currently, we often end up with a backlog on Mondays, so we need you available for about 10 hours on most weekends. Other than that, hours are flexible. Most weeks, we’ll need you for about 20 hours total. 10 hours on the weekend and 10 whenever you want. You’ll be working with two other reps who also have flexible schedules. Most of the time they can get all the tickets done themselves, so however much you want to work is fine. If one week you want to work 30 hours, and one week you only want to work 10 hours, that works for us. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. You need to be able to write with a friendly, upbeat tone, while keeping your replies concise and easy to understand. Your Responsibilities Will Include: • Responding to customer support inquires • Aggregating customer feedback and assisting us with development/product roadmap decisions • Writing concise bug reports based on support tickets that are a result of bugs in our plugins. • Updating our documentation to reflect changes we make to the plugins. Requirements: The only thing we care about is an ability to provide high quality customer support to our clients. Otherwise, there are no special requirements, but here are some things that are good to have: • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support. • Fast and hands on learner. Able to quickly become familiar with our service. • PHP development knowledge. Ability to write PHP functions and work with arrays. • Extensive experience with WordPress including troubleshooting, debugging, and plugin development. Expert-level WordPress knowledge. • Familiarity with XML and CSV file formats, phpMyAdmin, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels • Experience with WooCommerce • Attends WordCamps, meetups, or other industry conferences • Experience working remotely as part of a distributed team • Perfect English In order to be considered we will need you to write 4 sample customer support replies to the questions that can be found here: [login to view URL] Reply to this project with the sample replies. Good Luck!
ID del proyecto: 7679654

Información sobre el proyecto

7 propuestas
Proyecto remoto
Activo hace 9 años

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7 freelancers están ofertando un promedio de $12.535 USD por este trabajo
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Hello! If you want your project to be done by a qualified and professional academic writer; please feel free to contact me at your earliest. I am as excited as you to present this paper in wonderful style. I always come up with the quality work on time and offer unlimited revisions unless you are satisfied. I have fine knowledge of referencing, using literature and putting ideas into beautiful words yet maintaining the highest academic standards. Moreover, I have zero tolerance for plagiarism and I always produce plagiarism free work. Looking forward to hear good from you soon. Thanks! http://www.freelancer.com/u/xazoo.html
$5.000 USD en 30 días
4,8 (270 comentarios)
7,5
7,5
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I am available to work as your customer support part time staff. I have excellent writing and researching skills and am able to work with efficiency to deliver your task in a timely manner.
$5.555 USD en 30 días
5,0 (3 comentarios)
3,6
3,6
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A proposal has not yet been provided
$50.000 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I am a computer science with good technical skills. Also i am very good at writing and handling customers with problems. I have 5 years of IT support experience. Also i couldn't get you replies for sample mails here because i am using android app of freelancers and it does not allow me to link or copy content from here. if you have any query you can simply mail me on my email technokrate17 with gmail domain
$5.000 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Hi! How's your day! My name is Marcus. I work as a call center agent at Teleperformance. Recently, this year I am promoted as a team leader in 2 of our Travel and Banking accounts. As a team leader, I am exposed to paper works and management. Getting projects done on time is not a problem to me since being a team leader has flexible schedules in shifts. So that's why I want to extend my labor to freelancer.com to help employers while diversifying my experience. I make the best work with the highest quality needed. I am a very competitive person, wanting to reach good and greatness in everything. I make sure to follow all guidelines and procedures for each task. Assuring the company and the employer to receive the best product. I am very pleased if the company or the employer wants to contact me. To discuss more details on how you want the project or job done. Hope to hear from you again. Thank you!!
$5.555 USD en 30 días
0,0 (0 comentarios)
0,0
0,0

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