Hi,
I would like to express my interest on your job post. I believe I have the potential to be an asset to you in using the skills that I possess. I'm a quick learner, focused and dedicated in providing excellent results. In addition, I'm the type of person who readily accepts new knowledge and changes that's happening around me. I'm open minded, likes to think out of the box, and not intimidated to try out something new. I know that may not be much to go on, so here's a little background to further support my application.
I have previously worked in the call center industry as a Technical Support / Customer Service Representative. I have handled several mediums to communicate with our customers, ranging from email, chat, phone and even as a moderator on forums. Using these mediums, I handle proper investigation, reproduction of issues, and providing solutions as well as compensation for the inconvenience our customers go through.
Although I've handled different ways to communicate with customers, I believe that my best lies in handling chat and email, due to the amount that I've spent using those support mediums. Previously, I was a Tier 2 Customer Service Representative, handling live chat and email tickets for Zynga games in Facebook. This experience has sharpened my skills to properly connect with customers through written communication.
On a side note, I'd also like to assure you that I have the proper computer specifications and Internet connection that would be needed for the job. Besides a desktop computer as my primary workstation, I have a Sony Vaio laptop that would act as a backup. In regards with Internet connection, I'm currently subscribed to 2Mbps DSL connection and I have a backup 4G USB broadband that reaches up to 7Mpbs.
In light of this, I would like to apply for the job that you are offering. I'm confident that I will be able to handle the responsibilities this position would entail. Please don't hesitate to message me anytime if you'd like a copy of my Resume and Certificate of Employment to further support my credentials. Thank you.