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Call Center Forecast and Statistics

$10-30 USD

Terminado
Publicado hace más de 5 años

$10-30 USD

Pagado a la entrega
I would like to analyze call center metrics as they currently are today and forecast for next year. We could take data that we currently have and look at the volumes that we are projecting to determine how agents are needed. We will use the formula of answering (X) amount of calls within (X) amount of seconds. More details to follow for the analyst interested in performing the task.
ID del proyecto: 17820180

Información sobre el proyecto

8 propuestas
Proyecto remoto
Activo hace 6 años

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I am CFA and FRM qualified with seven years of experience in investment management. Therefore, I can undertake your work aptly. For more details, kindly contact me.
$30 USD en 1 día
4,6 (59 comentarios)
4,5
4,5
8 freelancers están ofertando un promedio de $41 USD por este trabajo
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Hello. I am Edgar Díaz. I am Urban Planner With a MBA and Specialist in Project Management (PMI) I can handle many Financial, administrative, Econometric and Mathematical softwares (MSProject, Primavera, Simul8, Excel, etc) ; and Management Methodologies (ITIL v3, Agile, Fiance2, PMI). I have experience in TOC,PERT-CPM, Chain Supply and Customer relationship Management. From the business point of view, thanks to the MBA, I have been able to develop myself in the economic and financial analysis of the projects in particular and of the companies in general, allowing me to carry out business analysis, as well as business plans, production projection And sales; In addition to the respective market studies. I have experience in business plan, PESTEL, SWOT and financial analysis. I think I have enough skill to do this task
$25 USD en 2 días
4,8 (21 comentarios)
4,7
4,7
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I am a professional Business Analyst, Excel Expert and Financial Analyst holding years of experience in performing Business Analysis, Financial Analysis, Data Analysis, Analyzing Data Trends and Flows, Business Valuation and other similar tasks by utilizing advance level tools and functions of Excel.
$25 USD en 1 día
4,5 (33 comentarios)
4,8
4,8
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Hallo, I'm a statistician with expertise in data analysis using SPSS, STATA and Excel. Prediction is the best way to gauge the likely occurrence in future if the response will increase or decline with time. A simple equation for projecting the calls can be in this form: y=a+bx where a is the intercept ; y is the dependent variable representing the number of calls while x is the independent variable representing time. Let me deliver 100% quality work meeting your expectations and objective. Regards, Geofrey
$30 USD en 1 día
5,0 (6 comentarios)
2,4
2,4
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Hi there, I've read your project description. Kindly provide me with the following details: 1) number of calls in previous years (preferably previous 5 years) ; or 2) Costs/expenses being incurred in previous 5 years ( if it is convenient to break down those costs into fixed and variable costs then it would be more convenient, otherwise I can do it my self after carefully analysing your data) I'm more than happy to assist you if you do have any further queries. I am an qualified Cost and Management Accountant having extensive skills in forecasting and planning, so please feel free to contact me. Thanking you in advance! Regards,
$33 USD en 3 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I am currently working as a Product Manager on a call centre business analytics dashboard and have experience working with the switch and AUX data. Have experience working on Excel Dashboards, Tableau and Power BI For the work mentioned, I can provide a Dashboard on Excel.
$45 USD en 2 días
0,0 (0 comentarios)
0,0
0,0
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As a Finance Manager for an online retailer I suppprted a call center for 2 years, and prepared monthly operating and financial metrics for the Director and CFO. I'm intimately familiar with Call Center Operations.
$111 USD en 1 día
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED STATES
Plantation, United States
5,0
12
Forma de pago verificada
Miembro desde sept 15, 2018

Verificación del cliente

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