3 years experience in a IT Technical Support Specialist & Helpdesk
Good knowledge of computer hardware and software applications. Good practical and theoretical knowledge as well. Bachelor’s student in Computer Information Systems.
• Installing and configureing computer hardware, operation
systems and applications.
• Installing and configureing peripheral devices.
• Taking between 50-80 calls from end-users on a day to day.
• Taking and resolving between 20-40 task from end-users on
service desk on a day to day.
• Providing configuration support for various software.
Activating Windows 7, 8.1, 10 and MS Office 2007, 2010, 2013, 2016.