Customer Service Representative

The Role: The Customer Service Representative ensures excellent service standards, responding to customer inquiries efficiently and promptly, through email, calls and online chat support. We are looking for a self-motivated, diligent and personable individual who is able to work well under pressure and committed to upholding the values of the company. This is a remote position, with flexible working hours of approximately 30 hours of work weekly at $32 per hour, reporting to the Customer Service Representative. Responsibilities: Include but are not limited to: ● Managing all in/outbound customer requests through calls and e-mails. ● Executing excellent customer service via chat support with online customers ● Resolving customer problems, queries and negative feedbacks in a positive and professional way at all times. ● Communicating and coordinating with colleagues as necessary. Minimum Qualifications: ● Customer service experience will be an advantage but not required ● Should be diligent and committed to work ● Speak fluently and be able to write English well ● Great verbal and written communication skills ● Be able to multitask between computer software applications ● Possess excellent phone manners ● Work well under pressure ● Being diligent and detail-orientated Required: ● Fast Internet connection ● Candidate must be at least a High School graduate