Customer Service Associate
$2-8 USD / hora
We are looking for an experienced and hard-working customer service associate to answer customer queries and complaints in a quick, proficient, and professional manner. To do well in this role, you should have an outgoing and positive demeanor, a motivated and energetic work ethic, and you need to remain calm when customers are frustrated.
Duties and Responsibilities
Ensure customer satisfaction by providing professional and outstanding customer support.
Communicating with customers through various customer channels. (Live web chat, Social Media, Email, Phone call)
Identifying customer questions, concerns, and overall needs, and responding promptly, and providing accurate answers and solutions.
Addressing and resolving customer complaints in a compassionate and patient manner.
Be knowledgeable in the operational process and follow operations procedures.
Record customer interactions, feedback, and complaints.
Performing other duties as the need arises.
Requirements and Qualifications
Customer service experience is a must
High standard of English
Strong communication skills (both verbal & written)
Average computer literacy
Motivated, energetic and driven work ethic
Outgoing, friendly and compassionate personality
Time management skills
Ability to work independently or with a team
Ability to multitask and solve problems under pressure
Willing to work 6 days a week
Nº del proyecto: #32157408
Sobre el proyecto
50 freelancers están ofertando un promedio de $6 / hora por este trabajo
I have done the exact same task before. Kindly share more details on chat. Looking forward to your message. Moreover, I have 11 years of experience.
Hello, I understand you are in need of a Customer Service Associate. I am very well trained and experienced. I am confident that my 10 years of experience in the BPO industry as well as my 10 years experience of being Más
Hello There, I have reviewed the project detail and I think we can be the best choice for this project since we have a lot of experience working as a virtual assistant for many businesses. In our previous projects we h Más
I have six years experience in customer service and a passion for solving client issues and helping out. I'd be a good match for this job.
Hi I'm a professional data entry and virtual assistant specialist. I can help you with your calls, emails, and other administrative task in general. With my enormous experience in the telemarketing industry, I have Más
I have 10 years of experience in Customer Service assisting U.S. Canadians, Uk, and latin american Customers. I was trained at a large Call Center. Also 3 years in data entry reseach. with a pharmaceutical company loca Más
Hello there, I believe I am an excellent candidate for the job, with over 3+ years of experience in creating an effective and organized environment in which i can excel resolving issues and developing relationships t Más
Good day Sir/Ma I am Temitope Folashade, a Graduate of Computer Science, I have worked as a Computer Operator/ Data Entry Officer/ Cashier/ personal Assistant and Office Administrator for more than 10years with experie Más
Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant doing lead generation and digital marketing using LinkedIn, I also have work experience as a Más
My name is Leoshih Carillo. I saw your post online, thus I'm writing this letter to inform you I am very interested about the job. I am an undergraduate of BS Accointancy. I have experience working in a Call Center set Más
Hello Client, My name is Felix, I have gone through your project details and i am very much interested in your project, I am an experience Customer Service Professional for an hospitality industry for 3 years. I can gi Más
Hi Clients, I read your job description and it appeals to me because I have worked as a customer care representative, I have certificates on soft skills training which implies my time management skills are top-notch, Más
