Balogne Pty. Ltd. was founded in 1965 in Mackay, Queensland by Louis Hape, a former Cane Sugar farmer.
He moved away from farming when he started a mill and refinery to process the sugar from local cane sugar
farmers. His business flourished over the years and has grown into a multi-million dollar company with a
strong penetration in the Australian market, and a developing export business. Not only does Balogne
produce a large range of sugar products such as raw sugar, white sugar, brown sugar, icing sugar etc, but also
golden syrup and treacle.
Every morning, a fleet of trucks and trains leave the mill to collect the harvested sugar cane from selected
farms in the area. At the mill, the sugar cane is crushed by large rollers. Juice is extracted then clarified to
remove soil and impurities. This juice is concentrated into a syrup by boiling off excess water until sugar
crystals have formed and grown. The crystals are tumble dried to form raw sugar and placed in large storage
bins for transport to the bulk sugar terminals or refineries. Most raw sugar requires further processing at
refineries in order to meet food manufacturers and consumer needs.
At the refinery, the raw sugar crystals are washed and dissolved in hot water to form a syrup. Phosphoric
acid and lime are added to the melted sugar to remove any impurities left over from the clarification process.
The syrup is pressure filtered through cloth, passed through decolourising columns containing activated
carbon, and boiled in a vacuum pan. When the crystals are large enough, they undergo a centrifuge process
to remove excess liquid and then tumble dried. The dried sugar is either packaged or undergoes further
processing to become golden syrup or treacle.
A second fleet of trucks then delivers the product to major distributors around Australia. The mill office
workers keep details on farmers, product manufacture, and distributors. The sales team keep records of sales
Task B: PROCESS MODEL
Produce one (1) As-Is process model (not hand drawn) using Swim Lane format from the details provided
in the Background section (clearly state any assumptions made):
NB: You do not need to use special software for this. Microsoft Word will suffice or you can use Microsoft
Visio – you may have access to elms to get if for free: [url removed, login to view]
Please note: instructions on Visio will not be given as it is your choice to use this software
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