customer service representative
$15-25 USD / hora
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Nº del proyecto: #18374480
Sobre el proyecto
30 freelancers están ofertando un promedio de $18 / hora por este trabajo
Hi, I understand very well the value of customers' feedback and the same reflecting in our profile as well. I have reviewed the requirements properly and understand you are looking for a call center representatives Más
I have 4+ years experience as customer support executive in e-commerce industry. I have worked as a chat agent for Amazon USA customers
I have 5 years experience in customer support. I can Build sustainable relationships of trust through interactive communication I can Resolve any complaints with patience.
Dear sir, I have gone through your job description and came to the point that our company can provide you all the services which you are looking for, I want to give you a little introduction about my company i am r Más
Purpose: To clearly communicate the general process that I use to on-board new client into my Customer Service process. This process has worked well for 99% of my clients, but process enhancement can be done if request Más
Hi, my name is Cesar, I speak Spanish, English and Portuguese, I'm very friendly and i adapt to changes really quickly. I love helping people and i have experience on Facebook pages and contacting the customers directl Más
With my experiance of about 9 years in the role of CSR I think i am the right person for the job.
Hi Ma'am/Sir, I just read your job post. I can work atleast minimum of 20 hours to 40 hours per week. To give you a heads up, I usually prepare, analyze and develop healthcare programs with the goal of reaching as Más
I have all the responsibilities listed and I think I’ll be a great customer representative in your institution.
I can work on the project ASAP. I have a 10+ years customer service experience and would to love to work with you on this project.
I have been working for Office Depot for past 18 months with corporate customers from North America. Now I’m looking to work from home rather than office environment.
Hello. I'm full time freelancer, have flexible schedule and rate, will be on time everyday and any day of the week (with previously made schedule). I have previous working experience in US calling center (CCI -Cal Más
