I have 3 years of experience in Customer Service through email support, assisting South East Asia seller in one of the leading online shopping or e-marketing in the Philippines(Lazada). I was trained and assigned to handle issues and concerns of the seller's accounts, from the registration, shipment process, order fulfillment product uploading process and verification of their accounts,system issue ant etc. To ensure that we provide a concrete information and resolution for the issues in a fast paced manner. To make sure that each seller's account is working very well.
I can provide e-mail support, chat support and make sure that I can provide good communication to the customer, will give them empathy, use postivie words in giving them the information that the customer needs to create customer satisfaction.
As a customer service agent, I have learned a lot of skills and qualities that may consider to be a good quality customer service.
Such as, patience, Clear communication skills, attentiveness, Ability to use positive language, Goal-oriented focus and time management skills.
Iam excited and Iam willing to learn new things and may adjust to the needs of the job in accordance to support and provide the best assistance to the company.