Call center Setup3 -- Project for APCTelco

Installation of Vicidial for small sized call center. The tasks will be including installation of required software from scratch and finalizing the job based on the given scenario and requirements. Below are the main task that needs to be done: Basic Setup Of VICIdial Testing of incoming & outbound calls on VICIdial Testing of VoIP account IVR for inbound call. Voice Blast configuration Creating users, campaigns, in-groups. Skill based routing for inbound calls Basic configuration user guide.. softphone instalation & testing Payment Milestones: %100 of total project cost at project kick off.