Senior Technical Support Engineer | 100% Remote!

Bairesdev is looking for a **Senior Technical Support Engineer** to work with one of our most important client, a top enterprise software company!Your key responsibilities:•Own and resolve customer issues for our broad customer base of fortune 500 companies•Troubleshoot, diagnose and resolve customer issues independently, using available resources•Write a knowledge¬-based article for every new issue you resolve•Communicate effectively with customers, including expectations for callbacks and follow¬-up on their issues•Provide help to colleagues and contribute on internal forums as needed. •Log bugs with development team with clear and precise information, detailing how to reproduce the issueRequired experience:•5+ years experience in a technical Customer Support position•Seniority and experience to process a high volume of support cases•Fluent in English (Oral and Written), German is an asset!•Database knowledge (ORACLE, MS SQL)•Microsoft .net skills (C#. ASP.net, WCF)•Experience with troubleshooting Windows applications•Knowledge and experience with troubleshooting Web technologies(JavaScript, Html, SOAP, REST, JSON, AJAX)If this sounds great to you, apply now!This job offer allows remote work. If you know someone that might be interested in this opportunity, do not hesitate to share it.-