omnichannel platform

THE INCOMING DIALER COMING OUT INTERACTIVE VOICE SERVER (SVI) Mass or unit numbering by Entering or Exiting. Preceded or not by an SVI. Rebound other possible media depending on behavior Autonomous management of Strategies and Campaigns Flexible strategy before or during broadcast (delays, numbering rate,...) Management of the call banner, labels and activities of agents Unlimited rebound strategy and media creation library Tracking online and real-time consumption Omnichannel strategies (depositing answering messages, SMS or EMail, creating intelligent routes, platform agility, personalized statistics Practical and effective solution for centres that operate a large number of incoming/outgoing calls with immediate contact VOICE MESSAGE - DROP-OFF ANSWERER Automatic messages with or from without interactions, bounce, Selfcare, relation. Built-in Audio Studio, variable management. Answering detection > 95%. 100% automated and personalized contact strategy of all your listings on one or more combined media (Vocal Message, Dialer, SMS, MyPay and E-mail) Processing campaigns on interactive N-day behavioral strategies with multiple media in one campaign Permanent support: creation and evolution of strategies, call scripts, message writing, broadcast period and cadence, display, etc. Tool training, analysis of performance indicators, provided by tailor-made performance-taking Selfcare from start to finish Flexible strategy before or during numbering (call pressure, deadlines, dates and bounces...) Construction of Incoming or Bounce Invitational Vocaux Server View numbers, with choice of policies, Managing Scripts and Call Campaigns independently Quality: hot or cold recording of external contacts, statistical monitoring, incoming queue management, blowing before transfer. Multi-channel selfcare bounce library (responder, SMS, email, voicemail construction with or without variables) Tracking online and real-time consumption Link Media Voice, Sms Simple, SMS BOT or Email for greater efficiency on untapped contacts (bounce or unit campaigns) email Integrated email creation editor with message delivery tracking Tracking (distribution, opening) Variable integration Image and logo integration Built-in html editor for better comfort of creating email template Unlimited number of creations SMS En masse or bounce on another channel. Personalization of content, stop management and time out Managing Scripts and Broadcast Campaigns Autonomously Flexible strategy before or during broadcast (delays, broadcast rate,...) Unlimited variable management, character counting, directional payment link Unlimited Creative Library in Selfcare Tracking online and real-time consumption