Hello! (our bid is 7.00 dollars per hour)
We are a premium contact center that provide the best talent for your projects. We are located in Mexico (2 hours from the border) Our agents have great english ( no accent problems) and also speak spanish in case its required.
Our agents have complete understanding of customer service and providing the best solutions to clients.
Since we are an established business center, we could provide 1/2/3 or more agents with the same profile you are looking for. We will hire the person and you will be in direct control of him/her.
You only pay for the hours the agents work, thats all.
The advantage of having a center (outsource) do this is because we provide the agents wtih their own computers and desks, we monitor their performance (make sure they complete work hours and project goals) we provide feedback, coaching, training and we also QA their calls to verify they are keeping up with our customer service standards.
Another reason is because by us hiring them, they get access to goverment social benefits, etc that way they are also obtaining normal work benefits.
This is why outsourcing its usually a great option for customer service in different companies! Im sure you could find this option very interesting! Chat me if you would like more information!
Have a great day.