I have 2 years of experience as an appointment setter, COLD CALLER and LEAD GENERATION for a solar company in NJ. That is my first experience working at home.
Cold Calling is my first primary responsibility. Making sure that I follow the company's calling standards, providing excellent phone handling skills. I am confident that I can meet your expectations and the quality of service that we can provide to our customer.
Also, with 4 years experience in technical and customer service in a top BPO company here in the Philippines
With the use of CRM tool, my responsibility was researching and providing solid information to customers. Had clarified, explored and resolved customer complaints to make sure we provide a high level of customer service possible. Provided alternative solutions and escalated concerns to the relevant department if necessary. Upselling that added value to the services we provide. Maintained accuracy by recording and data entry. Conducted follow up to confirm resolution.
All in all, been in the business for more than six years, With a strong technical support experience in US Telephone, Cable and Internet Service particularly AT&T Uverse and Verizon FIOS. My experience does not limit me to go far and beyond. Ready to accept the challenge and ready to adopt the changes. The possibility of growing one's mind is endless