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Customer Support - Swedish/German Speaking

€6-12 EUR / hour

Cerrado
Publicado hace más de 5 años

€6-12 EUR / hour

B2BMalta Ltd is a Maltese company providing knowledge management outsourcing services and has been involved at different levels of business consultancy for the past 13 years, through business planning, tendering, EU funding application and marketing. The company promotes Malta and its unique value proposition for entities seeking a nearshore outsourcing location or an advantageous operational hub, covering the following areas: Customer Support Outsourcing Market studies, business and consumer research and knowledge process outsourcing Interim management and business process outsourcing Business advisory and start-up assistance Business incentives and EU funding support Proposal and tendering assistance We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines in order to handle a new and exciting project for one of our clients in the iGaming industry. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Managing incoming customer service inquiries through chat and emails Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods / tools Meet personal / customer service team performance targets and handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions on IT systems, process customer accounts and file documents Follow communication procedures, guidelines and policies Requirements Customer orientation and ability to adapt / respond to different types of characters Good level of spoken and written Swedish/German and English IT literate and familiarity with CRM systems Customer support experience ideal but not a must Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively We are looking for mature individuals who understand fully the importance of providing a quality service, maximizing productivity and who are willing to go the extra mile in order to ensure these outcomes. Whilst the role we are seeking to fill pertains particularly to the handling of customer relations (queries, questions, complaints etc.) per se, B2BMalta Ltd also offers several interesting paths towards career progression and personal development.
ID del proyecto: 17483973

Información sobre el proyecto

3 propuestas
Proyecto remoto
Activo hace 6 años

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3 freelancers están ofertando un promedio de €8 EUR /hora por este trabajo
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Hello, I am a German and Spanish native speaker who has studied Anglistics at the university of Heidelberg (a german ivy-league university). I have worked at international exhibitions and thus have experience working with customers, even in different languages and situations. A virtual job is new to me but I am a very fast learner and working at the computer is easy for me. I have excellent computer skills, excellent interpersonal skills and patience.
€12 EUR en 25 días
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Bandera de MALTA
Malta
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Miembro desde jul 31, 2018

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