I have the experience you are looking for and i have had same job profile in my previous company, i might be new in the freelancing field but definitely not for this job, i have overall experience of over 5 years in Multi National Companies like Dell, Ocwen, WNS Customer solutions and Aditya Birla Minacs, answering customers from UK and US over the phone helping them with their accounts and also up selling insurance products and computer accessories, you can have a look at my portfolio i have uploaded my appointment letters and other details. If you like my profile and think i am suitable for this do contact me via email best way to reach me or which ever is source is best for you....