Dear Client,
I am a Freelancer Customer Service Representative, a Personal Assistant & a Virtual Assistant. I am working online from many Years in IT Fields & Commerce as Customer Service Manager, Store Manager, Technical Support and Strategies Adviser. I have worked with Many Big Companies around the Globe and have gain extensive knowledge and have Developed & Polished my Skills big time.
I understand you are looking for a virtual assistant for multiple tasks... I am highly qualified for this project and certainly can fulfill this project with 100% satisfaction...
SCOPE OF WORK:
- Can handle Customer Service via Email and Live Chat
- Can use all related software
- Can work well under pressure and handle multiple tasks at once
- Attention to detail and great communication, response time and presence
- Answering Customer Mails and Chat with a friendly, calm, and collected tone and delivering a great presence.
- Resolve Customer’s Problems to Completion
- Expedite and follow-up past due orders
- Process order changes/cancellations
- Send customers requested documents
- Distribute emails
- Scheduling Appointments
- Answer customer open order reports
- Enter customer orders into computer system or google sheets
- Review sales backlog twice a month and report potential problems to sales staff member
- Profit Loss statements
- Accounts / Bookkeeping
I hope you give me a chance to prove myself..
Thanks