Uriel P. Profile

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$4 USD / hora

san luis potosí,

mexico

$4 USD / hora

Aquí son las 7:49 p. m.

Se unió el noviembre 6, 2017

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Uriel P.

@UrielPM

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(0 comentarios)

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$4 USD / hora

san luis potosí,

mexico

$4 USD / hora

N/A

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Virtual assistant / Content writer

Looking to improve my professional development with ethic and integrity, supporting to clients and providing solutions and clear ideas to exceed customer expectations.

Ver todo Translators en Mexico

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Experiencia

TELEPERFORMANCE

may 2022 - dic 2022 (7 meses, 1 día)

Work at home bilingual agent. Assisting to Enterprise Customers from USA and Canada having network issues. Documenting and use proper templates to archive every interaction with customer. Network tech visits arrangements to ensure proper functionality of customer’s network. Following the correct procedures to ensure quality and best practices. Following of KPI's and ensure their correct appliance. Case closed rate from 28% raised to 40%

TOTALPLAY

ene 2021 - may 2022 (1 año, 4 meses)

Perform critical technical services as operations requires. Develop professional and trusting relationships with clients. Work based on process and able to propose solutions to clients. Training of new personnel applying the acquired knowledge and experience. Decrease service stoppages performing continuous improvement actions. KPIs: Personal daily productivity increased from 3.6 to 5.2.

INMENSE HOTELS

nov 2017 - nov 2019 (2 años)

Personnel Management. Budget and Financial Control. Perform 5's standard and ensure has been applied by hotel staff. Ensure housekeeping is correctly standardized. Follow and improve KPI's daily results. Total revenue per room, per night increased from 2.5dlls to 3.8 dlls. Five Stars reviews on Extra nets raised from 27% to 38%. Locations: San Cristobal, Chiapas - San Miguel de Allende, Guanajuato – San Luis Potosí, SLP. Punta Cana, Dominican Republic.