Arslan U.

Key Responsibilities: • Cisco IPCC Enterprise 8.5 Operations • Configuration of IVR and Agent base Campaign Cisco Outbound Dialer • Cisco IP Telephony operations • Cisco CVP 8.5 basic troubleshooting • Basic ICM Scripting • Cisco CTI troubleshooting • Hands on experience of installation, IOS upgrade and critical operations with Voice Gateways AS53xx, AS5400 • Cisco IP Phone firmware upgrade and troubleshooting • CDR analysis from Cisco Call Manger • Backup and Restoration of UCCE components, IOS devices, CUCM • Administration of Cisco Unified SIP Proxy. • Provide support to end user for Telephony issues e.g Extension Mobility, Calling rights, IP phones issue etc. • Implemented different CUCM features • Hands on experience for SQL queries on ICM database • Cisco Outbound Dialer • Cisco CCMP Troubleshooting