Imagen de perfil de courtneyosb
Bandera de Canada Regina, Canada
Miembro desde 16 de julio de 2016
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I’m a customer service specialist with a passion for building community, creating meaningful customer connections and using innovative technology. Here’s what I immediately bring to the table: - A knowledge of customer service software (like the back of my hand). - Excellent communication skills – verbal and written - Strong problem-solving skills in situations with the easygoing and the difficult alike. - Experience handling customer inquiries through multi-channel communication (telephone, email, live chat etc.) - Strong background in processing product sales, returns and managing customer accounts. - Experience in the retail industry and digital media - Leverages customer experiences to drive revenue and business growth - Data driven to see what’s working (and what’s not). - Current with customer service trends, emerging technology, and opportunities to innovate the customer experience. I respond and resolve all inquiries with respect, empathy and the strongest knowledge base.
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Community Engagement Specialist

Apr 2015 - Aug 2016 (1 year)

Overseeing all channels of communication with users across online properties through customer support, social media and digital marketing initiatives. My expertise: Customer Support: Freshdesk, Zendesk Call Center Management: Talkdesk, Zendesk Email Marketing: Mailchimp Social Media Platforms: Hootsuite, Buffer Facebook, Twitter, LinkedIn, Stocktwits, Google +


Inbound Certification (2016)


The Inbound Certification is a comprehensive marketing course that covers the core elements of the Inbound Methodology.

Marketing Leadership Flight Path (2016)


Design, launch, and manage innovative Twitter campaigns to achieve goals ranging from awareness generation to sales.


  • US English Level 1


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