Georgedale John T.

Bachelor of sciences in Information Technology IT Technician Kabanakalan Branch June 2017 to June 2019 • Microsoft office typing speed 50 words per minute • Knowledge of Installation of Os windows 7 windows 10 • Computer assembling and maintenance • Troubleshooting hardware and software problems. • Installing and configuring the peripherals, components and drivers. • Installing software and application to user standards • Knowledge in laptop • Knowledge of motherboard and circuit designs of monitor • Cctv installations • knowledge of printer and cartage refilling.. •Prepared reports by collecting, analyzing and summarizing information •Provided basic technical support resolving issues for clients on variety of company products Monitor computer hardware performance and diagnose system issues • Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive • Replace worn or defective parts and clean computer hardware according manufacturers' specifications • Perform testing of equipment that has been repaired, prior to returning the equipment to the user • Set up new configurations for computers including OS image deployment • Install, configure and upgrade software applications including rollout project • Troubleshoot and resolve software application and OS related problems • Track and route problems and requests tickets while thoroughly documenting actions and resolutions • Identify, prioritize and escalate situations requiring urgent attention • Perform system health check and mitigation to meet software and security standards including encryption, patching and backup • Positive attitude and collaborative approach in working within a team environment • Strong customer service skills • Strong oral communications • Ability to learn and adapt quickly to changes • Critical thinking and analytical capabilities in troubleshooting and problem solving • Planning, organizing and prioritizing skills • Attention to detail • Ability to be flexible and handle stressful situations at times