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Avatar del usuario
$20 USD / hora
Bandera de PHILIPPINES
$20 USD / hora
Aquí son las 8:26 p. m.
Se unió el octubre 17, 2016
0 recomendaciones

Angela Marie B.

@diyem

5,0 (2 comentarios)
1,9
1,9
100%
100%
$20 USD / hora
Bandera de PHILIPPINES
$20 USD / hora
100 %
Trabajos finalizados
100 %
Dentro del presupuesto
100 %
A tiempo
17 %
Tasa de recontratación

Rockstar VA / Social Media Expert

I want to help YOU provide your customers an extraordinary customer service experience! I want to help YOU live a balanced life of not only working but having quality time with your loved ones and doing other things... I want to help YOU enjoy life! My background is with the BPO Industry as a Customer Service Representative. I worked with a number of clients and received recognition as well. I have become a VA for various Ecommerce Stores in the last 5 years and worked with entrepreneurs from the US, UK, and AU where I have learned skills along the way that resulted in my long-term work relationship with clients as they are satisfied with the services. My strength is the ability to help customers by solving their problems - by probing and asking the right questions, putting myself into the shoes of the customer, understand what they truly need. Understanding the customer and their needs and a solid background in customer service can help to convert leads to customers and retaining them for repeat orders. Hence, a good relationship with the seller and customer. I am an extroverted individual who likes to work smart! Efficient, organized person who loves to learn new things and do my best every single day. A very responsible and dependable person with exemplary interpersonal skills, and attention to detail. I tend to put other people before me and have learned to put myself in other's shoes to better understand them. I play guitar (Acoustic and Bass). I am trusted for my sterling reputation. I am skilled at what I do. My skills include * Outstanding Customer Service * General VA * Messenger Marketing using Manychat * Ecommerce Expert * Social Media Management * Web research * Excellent written and verbal communication skills * Loves Learning New Things, Processes, Systems and Softwares * Loves Solving Problems * Proficient with Shopify, Amazon, eBay, and Aliexpress * Proficient with Microsoft Office Suite * Proficient with Canva * Proficient with G Suite * Familiar with Slack, Click Up, ZenDesk, and Zoom * Can work in a team and can also work individually

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8315598
8315598

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5,0
¥36 JPY
Good Job. Thanks
Data Entry
Odd Jobs
A
Closed User
@arazzak07
hace 7 años
5,0
$35,00 USD
Extremely professional, gives attention to the details and got awesome results. Highly recommended. A+++ service
Data Entry
Excel
T
Closed User
@TeamExpertz
hace 7 años

Experiencia

Certified Investment Solicitor

Sun Life of Canada, Phils Inc
mar 2015 - Presente
• Consistently attends branch meetings and trainings for continuous improvement. • Passed the ICRCP exam and now a Certified Investment Solicitor. • Regularly updates clients on the status of their investments • Actively participates in events hosted by Sun Life

Customer Support Manager / Expert After Sales Manager

FretX
jul 2017 - may 2018 (10 meses, 1 día)
• Efficiently manages emails and escalations from the customers in various platforms ( Gmail, Intercom, FaceBook) • Consistently communicates with the teams such as : Production, Logistics and Other counterparts in Hong Kong via Slack, WeChat and Skype • Efficiently manages a group of Virtual Assistants and Actively trains them regularly. • Successfully created a system/workflow on processes and procedures on queries, issues, claims and disputes

Virtual Assistant - Team Leader

Style Dealz
nov 2016 - ene 2018 (1 año, 2 meses)
- Effectively handles customer service team by ensuring that all email communications are responded to in 24 hours or less ( Email, ZenDesk, FaceBook Messenger, Tidio chat, Intercom) - Established an effective processes by creating a workflow on common processes on Customer Service, Claims and Disputes. - Consistently processed orders from Shopify. - Efficiently manages FaceBook and other social media accounts. - Actively conducts training for newbies and refreshers for current team members

Educación

Bachelor of Business Administration - Advertising

Polytechnic University of the Philippines, Philippines 2000 - 2004
(4 años)

Contacta Angela Marie B. sobre tu trabajo

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