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Customer Service RepresentativeJun 2013 - Jun 2015 (2 years)
Ensure that tickets for failed/defective Ibm-manufactured machine are being sent to trained and proper Ibm field technicians to meet the target time requested by the customer, depending on the warranty for maintenance of the machine and the severity/impact to the [login to view URL] field technicians over the phone in creating service request tickets for customer, update their schedule and provide needed information regarding a service request or any other information related to their duties.
Customer Service RepresentativeFeb 2012 - May 2013 (1 year)
Help customers over the phone, ensure and maintain excellence in resolving customer [login to view URL] customers with routine account-related requests such as: funds transfer, atm & debit card usage and limits, funds availability, complete verification requests by third parties, ACH & debit card disputes, internet banking including bill pay and mobile banking.