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@freelancer27159
Flag of India Uppal, India
Member since December, 2011
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Manoj Tulasi

En línea Desconectado
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$50 USD/hr
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Experiencia

Sr Technical Consultant

Jan 2011

PROFESSIONAL EXPERIENCE Sutherland Health Care IT Solutions India (Formally known as Apollo Health Street, India) Client [All scripts] Jan 2011- Till Date. Senior Implementation Engineer - Responsibilities • Extensive Health Care experience and Implementing Meaning Full Usage and Electronic Health Records for the client. *HL7 Interfaces, EHR Application Training,

Senior Technical Support Associate

Sep 2009 - Dec 2010 (1 year)

Job profile: o Training agents in functionality of various components of computers and peripherals including system teardown. o Demonstrating the capabilities of latest technologies like wireless, networking, graphics and other peripherals and IP phones. o The work includes floor support and taking escalated technical calls that are transferred by associates. o Taking care of the new associates of the portfolio coach them to effectively take calls, help them to perform better in maintaining their talk

Technical support Associate.

Sep 2008 - Sep 2009 (1 year)

Job profile: o Use to take Technical calls - primary focus on Quality, Quantity and Customer Satisfaction. o Identifying areas of concern and under-performance and take corrective measures for the team members. o Responsible to meet all agreed client SLAs and performance parameters. o Monitor and drive performance and motivate staff to achieve team and individual goals. o Working on daily operations of the team like Scheduling of shifts, Call management, Leave management. o Auditing the calls and ta

Educación

B.A

2004 - 2007 (3 years)

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