I have several years of customer service experience (including online, over the phone and email) and, for the last 5 years , I have dealing with customers Shopping Cart, Reset Password, Sending receipt in PDF form, Tracking Lost and Delayed packages, Processing Return and Exchange, sending Bonus and Actual Game Code, Sending customers Antivirus Product Key code and helping them to successfully download the software, assisting customer with trouble playing the game, Processing Refunds and Dealing with customer complaints.