khairrene

I have 5 years of experience as a collection specialist receiving and making calls to customers to collect on their past due credit cards. The task include following scripts approved by both the company and our client and also entering customer's banking information into the system such as his/her check or debit card information to process agreed transactions. This requires great attention to details to make sure that data entered and processed is accurate up to the last cent as the job deals with real people and real money, and one small error can get us a huge defect. I have had zero error in processing any type of payment in those 5 years and was always compliant with all the guidelines. I was promoted to a quality assurance supervisor and was able to maintain 100% compliance for our project for 3 consecutive months. I also provide training to new hires and off line training sessions to our team. I can provide both this and administrative support to your projects.