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@reachnvj
Flag of India Mumbai, India
Member since 11 de agosto de 2016
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reachnvj

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- Professional offering experience of 14 years in business analysis, doc process development, administration efforts - A decisive leader with excellent ability to coordinate with different people at one time under difficult situations and the ability to bring out the best in others while creating a healthy and friendly work environment, thus enhancing procedure & process efficiency. - Worked with the best in the industry with demonstrated loyalty and dedication to further organizational objectives; adept at client servicing, coordination/liaison and operations. - Demonstrated decision-making techniques that provide timely, appropriate & ethical resolution to problems. - Exceptional talent for problem solving through analytical thought processes. - Strategic ability in striking perfect coordination with all involved divisions to ensure smooth operations. Highly methodical and well organized in work habits with well-developed leadership and motivational skills.
$12 USD/hr
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Experiencia

Customer Service Manager

Dec 2003 - Jan 2010 (6 years)

- Handling face to face enquires from customers - Leading and supervising a team of customer service and documentation staff - Managing the HR and administrative functions of the entire branch office

Team Leader

Aug 1999 - Nov 2003 (4 years)

- Trace Management - Attrition Management - Key Account Process Management - Call Management - Support to respective Area Sales through Customer Visits, Regular meetings andinteraction. - Project Support to companies and financial institutions like Sheetal, Roopam, SBI,ICICI for sending bulk shipments. - Ensuring Quality and Timeliness of response - Response of final resolution within 5 days with complete ownership - Steer the Cross Functional Working Group (CFWG) and closure to Service

Customer Service Executive

Apr 1994 - Jul 1999 (5 years)

- Inbound Detentions (Period: Jan1996 to July1999) - Outbound undelivered (June 1995 to Dec 1995) - Handled Inbound tracing form December 1994 to May 1995 - Acting as a frontline agent from April 1994 to November 1994

Educación

Bachelor of Arts

1990 - 1993 (3 years)

Certificaciones

  • US English Level 1
    98%

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