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Sales Support EngineerMay 2015
Customer Service Interface with channels/customers to comprehend the key drivers of their existing technology along with technology needs in the future. Sales and Marketing Interface with sales personnel to crate selling plans pertaining to the specific accounts. Develop sales tools for the sales personnel. Perform surveys and evaluate the appropriate environment for installing access points (networking domain).
IT SupervisorMar 2012 - Mar 2015 (3 years)
Evaluated IT infrastructure. Compiled and presented reports to the senior management. Conducted research on technological solutions. Developed IT policies and procedures. Executed IT procedures. Streamlined processes. Conducted tests on applications. Managed project list. Maintained hardware/software for processes according to security needs.
IT TechnicianJun 2010 - Jan 2012 (1 year)
Supported employees in resolving issues. Coordinated in maintenance of IT infrastructure – hardware and software at optimal level. Developed and managed inventory database (Access) providing information on hardware/software inventory for staff using the Access Database. Secured and maintained more than 50 outsourced repair services. Managed audio, video presentations.
Technical SupportJan 2002 - Sep 2005 (3 years)
Actively involved in identifying and troubleshooting issues related to PC and laptop configurations, ensuring network connectivity, maintaining printers & peripherals and delivering second level support. Coordinated in finishing various features of modified workplace, which includes establishing, concluding and inspecting if the infrastructure is performing at 100%.
Computer Science2008 - 2012 (4 years)
IBT TOEFL preparation Course Certificate. (2012)PIONEER Academy
Preparation for IBT TOEFL certificate
MSCA windows server 2012 preparation Training Course. (2013)Al Khaleej Training Center
MCSA Windows Server 2012 Training Courses
US English Level 185%
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