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@shishani
Miembro desde 14 de septiembre de 2009
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shishani

En línea Desconectado
Insightful and performance driven professional with expertise in providing pre/post-sales support. Acquire information pertaining to technical specifications and the methods in which a client’s requirements are met. Provide demonstration of the various technical features to the client prior to a sale. Leverage product expertise to service the client’s needs. Facilitate business development through networking. Liaise with cross functional teams to ensure scalability, optimization and automation of implemented systems. Promote a portfolio of products. Stay abreast with constantly varying IT systems and peripherals. Track record of success in roles involving client engagement and service delivery. Team player with excellent communication, analytical, inters personal and problem solving skills.
$200 USD/hr
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Portafolio

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Experiencia

Sales Support Engineer

May 2015

Customer Service  Interface with channels/customers to comprehend the key drivers of their existing technology along with technology needs in the future. Sales and Marketing  Interface with sales personnel to crate selling plans pertaining to the specific accounts. Develop sales tools for the sales personnel.  Perform surveys and evaluate the appropriate environment for installing access points (networking domain).

IT Supervisor

Mar 2012 - Mar 2015 (3 years)

 Evaluated IT infrastructure. Compiled and presented reports to the senior management. Conducted research on technological solutions. Developed IT policies and procedures.  Executed IT procedures. Streamlined processes. Conducted tests on applications.  Managed project list. Maintained hardware/software for processes according to security needs.

IT Technician

Jun 2010 - Jan 2012 (1 year)

 Supported employees in resolving issues. Coordinated in maintenance of IT infrastructure – hardware and software at optimal level.  Developed and managed inventory database (Access) providing information on hardware/software inventory for staff using the Access Database.  Secured and maintained more than 50 outsourced repair services.  Managed audio, video presentations.

Technical Support

Jan 2002 - Sep 2005 (3 years)

 Actively involved in identifying and troubleshooting issues related to PC and laptop configurations, ensuring network connectivity, maintaining printers & peripherals and delivering second level support.  Coordinated in finishing various features of modified workplace, which includes establishing, concluding and inspecting if the infrastructure is performing at 100%.

Educación

Computer Science

2008 - 2012 (4 years)

Calificaciones

IBT TOEFL preparation Course Certificate. (2012)

PIONEER Academy

Preparation for IBT TOEFL certificate

MSCA windows server 2012 preparation Training Course. (2013)

Al Khaleej Training Center

MCSA Windows Server 2012 Training Courses

Certificaciones

  • US English Level 1
    85%

Verificaciones

  • Conectado a Facebook
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  • Pago verificado
  • Teléfono verificado
  • Identidad verificada
  • Correo Electrónico Verificado

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