Sourav S.

Microsoft Dynamics Functional Lead & Product Owner CSPO® with 7+ years of experience in Business Analysis, Requirements Management, and Functional Consulting. Working closely with Stakeholders for digital project implementations & business transformations using Microsoft Dynamics CE/CRM, Portals, IOS, and Android Applications. Working towards solving organizational roadblocks utilizing digital solutions. Besides managing key client relationships, I also work with the cross-functional team of developers, data specialists, UX designers, and testers. Responsible for researching opportunities, ideating solutions, defining the team’s objectives, product roadmap, and ensuring successful delivery. KEY COMPETENCIES & SKILLS: • Microsoft Dynamics 365 CRM, Field Service, Sales, Customer Service, CRM 2016, 2015 & 2013. • Power Apps, Power Automate. • Azure DevOps, Agile & Waterfall. • Functional Consulting, Requirement Gathering, Requirements Analysis, Requirement Management, Stakeholder Management, Elicitation, and Analysis. • Client interaction, and Coordination, Business Analysis, Product Owner, Product Development. • Product Roadmap, Product Backlog Strategy, Business Process, Process Improvement.