Customer Service E-Commerce
$2-8 USD / hora
Requirements:
Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing. Is able to handle complaints and unpleasant customers. Has a pleasant, patient and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule including evenings. Possess a strong work ethic and team player mentality.
1+ years of experience in a customer service or help desk capacity required. online ticketing systems, and personal computer. Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus. Experience with Shopify, Trello, Zendesk, Facebook, Excel files & Ship Station preferred.
Responsibilities
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Provide quality service and support in a variety of areas including, but not limited to: Sizing, Pricing, Order Status, Order Changes, Tracking updates and system troubleshooting.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer service issues.
The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in placing orders. The customer service representative will receive, document and resolve customer complaints.
Nº del proyecto: #10400506
Sobre el proyecto
Adjudicado a:
I am confident that I would be a perfect fit for this position as my experience in Customer service matches your requirements.
25 freelancers están ofertando un promedio de $6 / hora por este trabajo
Hi, I'm currently a graduate student at a State University in MN, USA. I'm looking for a part time job where I could earn some extra cash using the skills I possess. I believe the job advertised coincides well with my Más
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Hello There, I have more than 5 years of experience in technical support. Over the years I have worked with multiple customers from different regions of the world. I have completed multiple certifications such as M Más
I am looking for a position that would recognize my talent and provide me an opportunity to put in my best for the benefit of the company. I am an experienced Arabic Translator and Customer Service and feel my skills w Más
Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve c Más
Dear Sir or Madam, Having worked in the customer care market for more than five years, I believe I can be of great assistance. I have taken various roles with employers ranging from IT providers and lab companies to Más
Hello, Here's Rajendra Gupta from Kota (Rajasthan) INDIA. I'm currently running a 30-Seat B.P.O. Center here in Kota (Rajasthan) INDIA. ORION KNOWLEDGE CONSULTANCY SERVICES PVT. LTD. is an India-based Call Center Más
