Customer Support Representative with German
€250-750 EUR
Pagado a la entrega
International company, specialized in the BPO sector in Bulgaria is looking for German speakers to be a part of its customer care team.
Responsibilities:
- Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
- Validate customer service entitlements.
- Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
- Obtain accurate customer details and amend call-handling system when applicable.
- Positively manage internal relationships
- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
- Use and improve Knowledge Bases through feedback .
- Ensure through team work that all Service Level Agreements (SLAs) are met consistently.
Requirements:
- Computer and Keyboard Skills
- Good analytical skills and technical knowledge
- Excellent customer handling skills
- Experience in a multinational environment would be appreciated
- Native or fluent level in German
- Working level of English
Nº del proyecto: #6435475
Sobre el proyecto
7 freelancers están ofertando un promedio de €947 por este trabajo
Hello , I will be more happy to be part of your team , I speak and write English/German perfectly I work as IT Manager , I have absolutly no problem with IT or Support Please contact me Hallo , Es wäre mir e Más
Dieter Luchtmeyer - Marketing & Service / advertising, sales, training, etc. Eichendorffstr. 11 40668 Meerbusch Germany
I AM AN EXPERT WHEN OT COMES TO JOBS LIKE THIS . I HAVE BEEN ENGAGED IN THIS KIND OF JOBS FOR SOME TIME NOW, GRANT THIS PROJECT AND YOU WILL NEVER REGRET .