Process and policies for online complaint resolution platform
₹12500-37500 INR
Pagado a la entrega
Policies/Process/Formats to be developed for a ONLINE complaint resolution platform for Mobiles and computers
This platform is to be in the public domain (accessible via mobile and computers connected to internet)
• 3 types of people can complaint – Customer, MLM distributor and people not related to the business
• Modes of receiving complaints – Via postal mail, via email, via phone call, via online form
• Complaint against – Business model portrayal, Products and Services
Should have:
1) Escalation matrix
2) Token status update – Email and SMS and alert to customer care of the company to call
3) Terms of use of the platform by the complainant
4) Report format for administrator – 3 levels (executive, manager and head)
Important:
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Nº del proyecto: #12116672
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24 freelancers están ofertando un promedio de ₹28824 por este trabajo
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Hi, Thanks for the opportunity. As per your requirement, i would like to tell you that I have a very strong experience of more than 7 years in this field of design and development. Please spare a moment to discuss t Más
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