The Data Entry will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, filing & following up on claims, and other additional clerical duties as directed by the agent or associates.
Job Responsibilities
• Handle all incoming claim calls from customers.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
Job Requirements
• Must have ability to multi-task.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• basic knowledge of bookkeeping / income and expense statements
• General knowledge of Microsoft Excel
• Must have extensive knowledge and experience with Quickbooks
Hello,
I am very much interested to move ahead with this project. With a strong experience of 4+ years working with Customer Support & Virtual Assistant, I have managed to build a broad skill set in this kind of position.I have basic experience of handling accounts, managing expenses, credit & debit amounts with their categorization.
Here are my skills
- Phone support
- Phone customer assistance
- Email sales
- Email support
- Ecommerce order processing
- Handling unique situations
- Problem solving - CRM use
- Improving processes to make more efficient
- Updating/Editing standard operating procedures
- Gmail - Wordpress
- Time management
Almost all work i have done in my past assignments. Handled live chat / phone support for client / prospect conversation related to orders. CRM / Email newsletter to inform clients Order processing from direct sites or via paypal or moneybookers. Calling clients/vendors for stock management Order auditing/processing, making sales calls & calls to market vendors for getting stock updated
I certainly believe that I am competent enough to meet challenging task and I have the necessary skills and abilities for this job. Looking forward for your thoughts & I can start today.
Thanks
Gautam