Customer Service Representative (CSR) for Easy50Bucks.com #1

I just launched a website which, even though each *individual* instruction is pretty simple, the overall *length* of the process tends to scare away potential clients (even though it shouldn't). So I'm going to try "spoon-feeding" people by giving them a series of small chunks of instruction, a little bit at a time. Perhaps this can be automated in the future, but for the immediate moment, it's a manual effort on my side. That's where you come in. :-) This project covers ten (10) hours of your time, working with our clients by email, both reactively (i.e., answering their questions) and proactively (i.e., reminding them of the next step if they don't ask a question themselves). All work will be done over the Web. ## Deliverables I expect that you read this before you bid. My requirements: 1. **Attitude:** When helping our clients, you need to be patient, supportive, encouraging and enthusiastic. 2. **English:** You must be able to read and write English at a high level. I don't care if it's not your native language, or if you're still working on your verbal skills, but writing is key. Your emails will have my signature on them; I want to be able to be proud of what "I" wrote. 3. **Organization:** Due to the nature of changing to a "spoon-fed" approach, conversations will be broken into many tiny bits. The email system being used is not efficient at organizing this, so we'll need to maintain a spreadsheet in order to manage all of the discussion threads., i.e., You need to be able to figure out where you "were", so you can offer the next step. * * * * * *I'm pretty flexible and easy to work with. I tried to make sure that this job is as completely specified as humanly possible. If you have **any** questions, *please* ask them! I have found that it is far better to risk a bit of embarrassment than to spend time working on an assumption which later proves to be wrong. Do not worry that a question may seem silly; just *let me know* and I will be very happy to answer you! We've been a Buyer here since July '05, with a rating of 9.91 ("Excellent") out of 10, with 70 ratings, and we've now paid on 89 jobs. We've completed both security verifications, we have a 0% ("very good") non-action ratio, and we've lost 0 out of 8 mediations / arbitrations. | ![][1] | PGP is **not** required for this project. | | ![][2] | An NDA is **not** required for this project. | We will retain full legal rights to the code and/or data upon completion. All code and/or data is and becomes *our* intellectual property! You will *not* have any rights to the code and/or data in any fashion. **Thank you for your consideration and for bidding through RentACoder!** * * *Copyright ? 2006, RentACoder Buyer [notecom][3]. **All Rights Reserved.** Reproduction without permission is strictly prohibited. * * * 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform Web