Customer Service Skills or Soft Skills That a Contact Center Agent Should Have - repost

a 20-30 minute Training Presentation on “Customer Service Skills or Soft Skills That a Contact Center Agent Should Have I need: PPT presentation on Customer Service and what you feel is the most important attribute to have in Customer Service Here are some quality and training tips we use ; The most important Soft Skills an agent should possess are the following: · Active listening to the concern and issues of the customer towards the business · Empathizing · Respecting the rights of the customer · Prioritizing the customer’s needs · Understanding the situation of the customer · Eager to find ways to help the customer Please feel free to elaborate the presentation should be a minimum of 20-30 mins