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Answering email enquiries and manage online chat (Ongoing job)

$3-10 SGD / hour

Cerrado
Publicado hace más de 9 años

$3-10 SGD / hour

We are a Children's party and events business - [login to view URL] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume. I need help with the following: - answering of first level customer enquiry emails within 2-4 hours - escalate questions to supervisor according to work flow via email/chat - manning of online chat Expected number of emails a week - 15 to 30 Expected number of chats a day - 3 to 5 Requirements: 1. You should be: an individual or agency that manages in-bound emails for multiple companies; 2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat 3. You, or your agents, will be given canned script and email templates 4. You, or your agents, must be able to work on weekends Representatives will be required to: 1. Answer emails using templates based on nature of enquiry within 2 to 4 hours 2. Gather lead information; 3. Answer basic questions about the service based on information I provide you 4. Escalate if there are questions that can't be answered; 5. Place orders via our booking engine if the customer is inclined to order immediately. 6. Our supervisors will be available via Skype for clarifications during those hours as well Please clarify with your relevant experience, will only award after clarifications.
ID del proyecto: 6547800

Información sobre el proyecto

40 propuestas
Proyecto remoto
Activo hace 9 años

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40 freelancers están ofertando un promedio de $7 SGD /hora por este trabajo
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Hello, I have 8 years of experience with customer support through email, chat and phone. I now run a small bpo with agents trained in soft skills and communication. I can have 1 or more of our talented agents assigned to your project to deliver delightful results. We can have 60 hours covered a week including weekends. Please give us an opportunity to discuss further. Thank you for going through my bid. Regards, Sam
$3 SGD en 3 días
5,0 (1 comentario)
3,9
3,9
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I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Telephone, E-mail and Live Chat Support. I understand what you would like to accomplish with this project and I have the skills and tools to complete it. I will ensure that your customer's receive excellent customer satisfaction at it highest level. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life. If you would like to discuss further details, please feel free to contact me. Thank you for your consideration.
$7 SGD en 40 días
5,0 (2 comentarios)
1,9
1,9
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A proposal has not yet been provided
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I am very accurate in my work. I can any jobs who including answering emails, manage online chat and other things.
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$4 SGD en 84 días
0,0 (0 comentarios)
0,0
0,0
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Dear Sir, We are a group of dedicated professionals with a highly positive and in-deep customer support experience. Working with us ,will guarantee a dedicated professional employee to answer your customer inquires ,leads and order 24/24. if your business increased and need more support . we will be happy to increase your dedicated employees to keep up with your business success. Our rate is based on 6 USD per Hour for the agreed working hours. Working with us is the easiest recipe of success Thanks & Best Regards Ahmed
$5 SGD en 12 días
0,0 (0 comentarios)
0,0
0,0
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I was a customer support for 14 years now in chat , email and phone support. I can also type with the speed of 60 wpm. Hope you will consider. I am free for the whole week since I am on vacation leave but after that, I can render 2 to 3 hours a day and 10 hours a day on my 2 days off. Looking forward working with you. =)
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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Hard and smart work are the key factors with me. You should hire me because i am a fast learner and an ambitious person and i want to be the best with your company.
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I have a work experience as a Customer Service Representative in a call center here in our Country. I handled Baggage Service of United Airlines where I communicate mostly with U.S. passengers to address their issues on their flight luggage. I have a very good English communication skills as well as a neutral American accent. I am hard working and can extend working hours as needed. I am also very much willing to adjust my work shift since we have different time zones. I'm amenable to chat with clients in a professional way and help your Company provide best practices in customer service. Hope to hear from you soon
$7 SGD en 6 días
0,0 (0 comentarios)
0,0
0,0
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Dear Sir/Madam, Myself, Phani Kumar Behara from India. I have gone through your proposed work. which includes Email handling job. Where I have to handle enquire mails and chats and to take the customers orders which they will place, manning of online chat, Gather lead information, Answer basic questions about the service based on information I provide you, Place orders via our booking engine if the customer is inclined to order immediately, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat, must be able to work on weekends My skills: - Ms-office suit - Online sales/marketing - Admin Support - Data entry/Email handling - Client server networking - My-SQL My previous work experience: At Present I am working as project manager/admin in Money Plant Bpo Services which is our own firm having branches in major cities in India(Hyderabad,Bangalore,Mumbai,Visakhapatnam). We are dealing with In-bound and Out-bound,Data entry works,Form Filling works in India and abroad also with 98% client’s satisfaction which is our main objective. You can go through our website"moneyplantbposervices"(Google). I meet all these requirements which require for the job and interested to take the work as soon as given, I can assure you that the work will be completed in the time bound limit with full accuracy and satisfaction. Thanking you, Phani kumar patnaik, Project manager/Admin., MoneyPlantBpoServices, India. Contact: +91-7569799053 Skype: serveroperation
$5 SGD en 35 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$3 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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Hello, My name is Jonathan and I am a native English speaker. I am online almost 12 hours a day managing client website and blog. I am not new to freelancer but no review. I have not taken up any project only posting project or task and recruiting freelancer. I would like to have this job. As an employer in freelancer, I know it is difficult to get someone really to do the job as required. So I am bidding for this project hoping you could consider it. I am looking forward to helping you. Contact me if you need to talk to me about this project or my skills Kind regards! Jonathan
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I have over five years experience in customer service(chat and calls). I am very passionate about my work and will produce excellent results. I have the right tools(good computer/reliable internet connection) to carry out the job. I will give 28 hours of my time every week and my fees are reasonable. Kindly contact me for hire.
$4 SGD en 28 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$33 SGD en 5 días
0,0 (0 comentarios)
0,0
0,0
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Hello! My name is Thea. I am hoping that you may consider me for this project. I am highly responsible and reliable and work hard. I am also an excellent communicator and have woken in various customer service positions in the least 10 years from banks to museums to art galleries and event companies. I understand the need to be efficient. I would log ego have the opportunity to work for this company and you would be hiring a very genuine employee! Thank you for your time Thea
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I have lot time to support and help your bussines. i'm expert with email and fast to reply when customer ask or send some email to my account. I hope you take me for your project. Thanks. Regards, parlin
$3 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$5 SGD en 42 días
0,0 (0 comentarios)
0,0
0,0
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Solid management of Office programs. I work with spreadsheets, documents, transfers documents from one format to anotherdaily. I usually work with a major premise, doing things as they should. I have had experience in Quality Control in various companies, so I know the parameters to work at the level of each project. It's my first offer on this platform, so I'll take care of the tasks that are assigned me as the most transcendent, that is what I can assure you. My experience with the Offimatica is: • Word (Advanced) • Excel (advanced) • Access (Basic) • PowerPoint (Advanced) • Microsoft Project (Intermediate) • Visio (intermediate) • Publisher (Basic). I have taken courses of PC relates from the 11-12 years of age. Since then I have learned about: • Basic Computer Course (Language Logo / Language Basic / SO. • D.O.S. / Microsoft Office / Windows / Visual C) • Computer Course Analyst and Designer Windows ( • Adobe Photoshop / Corel Draw-Photopaint / Microsoft VisualBasic / Microsoft FrontPage) Of course I appreciate the willingness and I look forward to a response.
$4 SGD en 4 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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Hello Sir/ Ma'am, I am willing to apply for this project because it fits my qualification. Before I joined freelancer sites, I used to work full time as a Live chat support/ Email management staff for AMS . The company provides articles for their clients for online contents. My task had helped our writers all over the world in terms of technical issues, time extensions, and other writing related problems by resolving or giving them guides provided by the company. Hoping for your soonest reply. Best regards, Gaspar Awid
$7 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0

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Bandera de INDIA
Surat, India
0,0
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Miembro desde may 3, 2014

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