Professionalism, speed, reliability and honest communication are the core fundementals of what i do.
I have worked in the print industry for 26 years now and deal with these issues on an almost daily basis ie we get almost all our work from digital designers who have no experience of CMYK printing, they only work in the digital domain, which if im guessing right is where your problem has occured in the first place. This task no matter what ANYONE says is not just a simple file conversion as there are lots of variables to take into consideration. See PM for more info.