I have been working in IT support services for the past 16 years and have gained great experience in technical support of:
- Windows Servers (2003, 2008, 2012);
- Windows Desktops (XP, Vista, Windows 7, Windows 8),
- Office (any version);
- Active Directory, DHCP, DNS, Terminal services, group policy management, remote print
I have knowledge of Internet Firewall and Ethernet switching in a business environment;
Virtual Server experience (Hyper-V/VmWare) (AD 2003 Server migration to VMWare);
Proficiency in: GP's, Basic TCP/IP switching, routing and firewalling knowledge, security and AV/Malware applications (SEP 12.0, KIS) in an enterprise environment.
I am an MCP in "Managing and Maintaining Microsoft Windows Server 2003 Environment", year 2007.
I worked well in a team at all my jobs. I am sociable and can work well with end users.
Best regards,
Andrey Kalugin