I am looking for solid and knowledge person that can help with this job. It's also a teaching job, where you past down knowledge to low Ter 1 and get paid. You must have ample experience in this field and work experience. Below is the job requirement. You must ample software experince such as Remedy etc and hardware. Skills such as trouble shooting a computer.
Position Description:
The Tier I Service Desk administrator is the first point of contact responsible for reactively monitoring customer data networks and providing fault isolation, remote troubleshooting and be a team player. Perform a variety of tasks with guidance and supervision. Typically reports to a Team Lead.
Responsibilities:
The Service Desk administrator will provide 24 X 7 x 365 support working 8.5 hours per day. Act as a front-line interface to customers, accepting trouble reports documenting and dispatching them to appropriate personnel or Subject matter expert. Ability to follow standard operation procedures (SOP) and apply SOPs to specific situations. Document and track problem management tickets using assigned ticketing tool. Communicate with different structural groups from customers to upper management. Read, write and follow basic documentation procedures with little to no supervision. Additional responsibilities are as follows:
Perform routine tasks in the Network Operations Center (NOC).
Act as a front-line interface to customers, accepting trouble reports documenting and dispatching them to appropriate personnel and/or carriers.
Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.
Minimum Qualifications:
Previous experience/education in computer operation, help desk or related area
The ability to prioritize, delegate and escalate event situations appropriately with limited direction
Strong inter-personal, communication and customer service skills.
Ability to accept responsibility and meet deadlines.
Ability to work 8.5 hours shift on establishes shifts with flexibility if needed.
Ability to learn and execute basic Unix commands
Excellent English verbal/written communication skills
Hello sir,
I am ready to use my service for you and your customers. I am highly interested to do it with Regular updates,timely delivery with 100% accuracy. My profile is running based on customer support. Plz check my reviews. https://www.freelancer.com/u/shosi.html
Have a good day.
shosi.
I have 5+ years of experience in customer support and admin support tasks.
I have done live chat support, admin support, email handling, ticketing system and more admin related tasks.
Kindly share more details about your website and products.
Looking forward to your response and probably working with you.
Hello, My Name is Rudolph. I'm an experienced Customer Service and Technical Support Agent that worked for Asus, Amazon and Microsoft in a supervisory role providing E-mail and Live Chat Support.
I've read your requirement(s) and I'm familiar with the functionality as you mention in the description, i know what you would like to accomplish with this project and I have the skills, tools and resources to complete it.
I will ensure that your customer's receive excellent customer satisfaction at its highest level. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life.
If you would like to discuss further details, please feel free to contact me. Thank you for your consideration.
- Gestion des achats TIC et maintenance.
- Gestion et pilotage des serveurs, des bases de données et des terminaux liés aux systèmes
d’entreprise.
- Gestion des licences entreprise et des mises à jour des versions logicielles et progiciels.
- Responsable de la sécurité et de l’intégrité de l’ensemble des données informatiques de la
société.
Hello, my name is Helen. I am business development manager of MoveUp Solutions. We are an outsourcing call-center. Our team has a great experience in telesales and customer support. Our agents have fluent English, Russian and Ukrainian. We use individual approach for every customer. Each agent passes 3 stages of testing before the admission to the first call. The average typing speed of our agents is at least 150 cpm. We have a big variety of our agents, so you can conduct an interview with everybody and choose the best agent for your project.
Our call center works 24/7 and we are able to make and receive more than 1,000 calls per day. By this moment we have been providing call-center services for 3 years.
I'm looking forward for your response.
Please, feel free to contact us on skype: moveup.5
Hi,
Thanks for posting this opportunity.
I would gladly help with the training and setup of your service desk.
I have ample experience leading IT organizations both onshore and offshore , which allows me analyze and understand every organization, while making and documenting the best processes and work flows.
If you would like to have an interview over Skype, I would be more than glad to elaborate on my experience
Best regards,
-RF
Hello , I believe I have enough experience, skills and technical abilities to perform this job successfully for you. As you can see in my profile I have extensive work experience which includes attention to users and providing technical support. This work is very important because it is where you have a more direct contact with the user. Atention should be given to the user as soon as possible. We need to listen carefully and understand the user's explanation about the problem. After we understand the issue and have a clear plan of action to solve it we will inform the user about the time when the failure will be resolved . All this process will be made by having great respect and patience with the user. Despite being a native Spanish speaker I feel confortable communicating in English. I love learning and I can do it on my own. I'm not selfish to share my knowledge . I am confident I will learn more and more on my own or my teammates.
Greetings,
I have 7.5 years of help desk / Tech support experience out of which 3 years i worked in help desk as a front line support Used Remedy for ticketing, 4 years in Dell US Canada support for technical issues used service now ticketing tool & 5 months in Genpact as a process developer.
-Certifications: MCSE CCNA DCSE certified CSS trained ITIL aware
-Two i3 system with ssd genuine win7 off2013
-Typing 55wpm
-Two Internet connections Dsl & Fiber 4mb & 15 mb from reliable service providers
-Power backup
-I am available 24 hours on my android device
I meet the Minimum Qualification
Warm Regards,
Yousuf
Dear Sir / Madam,
My background is analyst roles in business operations and information technology. I am an open mind and entrepreneur at heart. All my life I have had a curiosity and passion for technology. I have had the good fortune and insight to find employment where I was able to nurture this passion. As I become more technical, I realized that there was a disconnect between people, processes, and technology. It is in that space much on my career has been focused; helping people overcome their fear of technology and how to use technology for the benefit of people and business.
