Hi, my name is Vincent Guacaran I have 21 years old and I'm very interested in your job.
I think that I can be a great asset for your team, I've been working for 6 months in a company named Oclinicals, you can see their website in www.oclinicals.com.
My job there is doing QA for at least 50 calls per day, I see if everything that our agents do and says in every call it's ok. I have to check demographics, records, task, recalls and appointments with different programs, and if everything it's perfect I submit all that information in the system.
When an error occurs, I have to talk to my agents to give them feedback, avoid that this mistake occurs again, and of course, fix all the problems. I'm always sending emails to any of the 5 different practice where I work in EEUU(2 Texas, 2 Florida, Asheville) because we need to be aware that everything it's up to date to do a perfect job.
I have a lot of experience doing SEO for different websites, but that it's something aside of Oclinicals.
I think that I can do everything in your list, so please contact me to know more about this job and any question that you have to me.
I'm a student of Computer Engineering and I'm very diligent, logic, clever, fast. I like to improve myself, work with teammates and learn every day.
I'll be waiting for your response, so I can provide all the documents you need to trust me.
Thanks for reading this long bid, I really want this job.