Greetings!
I am very interested on the job you posted.
I am optimistic, a team player, resilient, detail oriented, comfortable working independently and making decisions within a set of guidelines.
I have a mixed 5 years experience in a BPO industry setting as a Customer Service Representative at Sykes Asia for AT&T Mobility, Resolution Specialist for Provider Services Tier 3 at United Health Group, Time Warner Cable Technical Support- Tier 2, AT&T U-verse Tech Support, Tier 2, United Health Group Individual Exchange (Beo Hix) Billing Associate , SunTrust Online Banking Expert, Telemarketing and Sales for Education campaign where I have to pre- qualify or set up an appointment for a specialist (11 months) and earned my SME/Trainer position. I also carry some home based campaigns in a small call center setting office which l was able to practice my career as an SME/Assistant QA Analyst/Assistant Project Manager with different accounts including a Medical Chat Support campaign, Property Management, Appointment Setting for a Mortgage company and Construction, Answering Service for Customer Care Support and Technical Recruitment.
I just recently explored the back office environment with Data Entry, Email Campaigns, IP monitoring and Data Scraping though my official designation with the company is theConfidential Secretary to the CEO where I do administrative tasks.I can be interviewed anytime at your own convenience and I will be more glad to hear something from you soon.