Hi!
My name is Andrew and I used to work with a large Call Center located in the Ukraine. I worked at first as a telemarketing representative, but then I rose to the position of supervisor and at some point, I realized that it would be better for me to work for myself. A little bit about me, I'm a native English speaker, furthermore, I've 3 years+ of work experience within telemarketing, customer support, and management.
Regarding my experience:
Company Namecheap, position - customer support specialist.
My main specification there was ‘SSL certificates’. To carry out support, help to install and to deal with frequent issues via live chat or ticket system. Resolve billing and service-related questions. Assisting in sales and pre-sales questions, organizing workflow to meet customer timeframes and expectations.
Besides, as I've already mentioned I worked as a call center representative, so I'm familiar with the phone as well.
Later on, I was promoted and became a supervisor, so I understood the basics of administration and how to deal with senior clients.
The main benefits of choosing me:
*Setting up in the Ukraine gives you access to a highly educated, motivated workforce, at a fraction of the costs one would incur in Western Europe or North America
Moreover, if you will need to arrange an interview call with me, I’m always available within US timezones.
Thank you for considering this bid.
I hope to hear from you soon!